Frequently Questions

How To Send Same-Day Flowers Online?

Last minute gifts are a simple part of life—especially when things get stressful and put onto the back burner. We offer expedited same day delivery on our flowers, plants, and gifts as long as you order by (before) 2 P.M. in EST time zone.

How To Order Flower Arrangements for Any Occasion?

Ordering flowers for a specific occasion At Vicsgarden, we categorize our collection of flower arrangements and plants by occasions to make your shopping experience simple.

What if im not happy with my order?

We guarantee your satisfaction! Your flowers, plants or any other preserved items are guaranteed to last at least seven days (potted plants have an extended guarantee of 14 days). If for any reason you are not satisfied with the freshness of your gift or about any of our items, including our gourmet products, please contact us and we will gladly replace it or refund your money.

My order doesn’t look like the photo!

Our florists fill each order according to a recipe and make their arrangements as similar as possible, with respect to our substitution policy. However, there are times when further substitutions are required in order to ensure the timely delivery of your gift.

Anonymous Flower Delivery

If there is no signature on the gift message, the sender may have accidentally left the card unsigned or they may have wanted to remain anonymous. As per our company policy, we do not release our customer’s information without their consent. Please contact us and we will reach out to the sender to request the release of their information.

My order was not delivered.

If the delivery date has already passed, please contact a member of our team so that we can make things right.

Floral and Plant Substitutions

For bouquets and plants of one variety, such as roses or orchids, we focus on matching the floral type but may substitute for different colors.you can visit the substitution policy we have in our website to get more information .